After completing the Soft Skills: Emotional Intelligence course, the student will have acquired:
Knowledge on:
- Analyzing the situations that lead to stress
- Mediating to resolve conflicts that may arise in different spheres and areas
- Achieving empathy to understand resistance to possible changes
Abilities to:
- Develop effective strategies for managing stress and emotional pressure, maintaining calm and mental clarity in challenging situations.
- Address and resolve conflicts constructively, seeking mutually beneficial solutions and promoting collaboration.
- Deeply understand the emotions and perspectives of others, even in difficult situations, and respond compassionately and understandingly.
The following skills:
- Analyze situations that generate stress, design, and plan effective strategies to manage stress and emotional pressure.
- Facilitate the resolution of conflicts by promoting the search for solutions that benefit both parties.
- Deeply understand the emotions and perspectives of others, even in difficult situations.
